CCS Facility Services, a leader in janitorial and facility maintenance services, is making another strategic leap forward by modernizing its technology infrastructure suite, reinforcing its commitment to innovation and operational excellence. These investments ensure that CCS Facility Services remains adaptable, scalable, and primed for success as a platform company in an evolving industry. By embracing cutting-edge solutions, the team is delivering next-level experiences for customer and employees.
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The CCS Facility Services team leveraging technology in action to create measurable value for our clients
CCS Facility Services has carefully selected innovative technology partners to centralize data, streamline operations, optimize workforce management, and support its multilingual workforce – a crucial feature given the company’s geographically diverse and decentralized operations.
"These investments are about scalability and professionalism," said Seven Elder, Vice President of Shared Services at CCS Facility Services, who has spent two decades leading back-office support functions for private sector companies. "We are implementing the right technology before it becomes a critical breaking point – ensuring CCS Facility Services remains efficient yet also ready for growth. Our new systems provide the guardrails we need for consistency and operational performance."
The enhanced innovations will leverage biometric facial recognition, geo-fencing for on-site staffing validation, AI-driven actionable data insights, and automation of administrative tasks, allowing CCS employees to focus on meaningful customer and employee engagement. Customers can expect greater transparency, faster response times, streamlined communications, and improved service validation.
“This investment in the latest technology is precisely what we have come to expect from CCS Facility Services,” shares Staci Casaday, Executive Vice President, Regional Operations Manager, JLL. “Throughout our many years of partnership, CCS has consistently demonstrated industry leadership by introducing new products, processes, and tools to better serve our properties. I am confident that this new innovation will further enhance the exceptional service they provide.”
More than just an operational enhancement, these new tools serve as a workforce development asset. With capabilities designed to support career growth and continuous learning, the company is reducing system-related burdens and providing a runway for its extensive field of teammates to grow.
"We are meeting our employees where they are – whether in the field or in the office – by providing intuitive, mobile-first tools that empower," said Kateri Nelson, Vice President of People & Culture at CCS Facility Services. "This isn’t just a one-time implementation. It’s an evolving solution that enables continuous learning and career development. Our investment in technology is an investment in our people."
These technological advancements uniquely position CCS Facility Services as a standout leader in a competitive industry. The company has positioned itself as a highly scalable and strategically structured organization, designed for sustainable growth and exceptional operational performance -- qualities that make it an attractive partner in a dynamic market.
"This transformation isn’t just about upgrading our tech stack – it’s about redefining how we operate and deliver value to our customers, employees, and stakeholders," said Bill King, Chief Operating Officer at CCS Facility Services. "By leveraging cutting-edge solutions, we are unlocking new revenue opportunities and positioning CCS Facility Services for sustained growth and market leadership."
About CCS Facility Services
CCS Facility Services was formed by a small team of service-directed individuals who believed they could bring a new level of professionalism and quality to commercial janitorial service. Nearly 40 years later, CCS Facility Services is a boutique provider of expert janitorial and building engineering services to premium brands across 10 states and counting. We are passionate about delivering the best quality service possible, and we are proud to take care of the people who take care of our customers’ facilities. We are a company built to serve.
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"This transformation isn’t just about upgrading our tech stack – it’s about redefining how we operate and deliver value to our customers, employees, and stakeholders."
Contacts
For media inquiries, please contact: Julie Hogan, Executive Vice President, Sales and Marketing Enablement, CCS Facility Services, jhogan@ccsbts.com