Articles from IntouchCX

IntouchCX, a global leader in customer experience management and automation, announced that IntouchAI, and its solution suite, has been named a Major Contender in the Everest Group Conversational AI and AI Agents in CXM Products PEAK Matrix® Assessment 2025.

IntouchCX, today announced that leading research firm Everest Group has positioned the company as Leader in Everest Group’s Customer Experience Management (CXM) Americas PEAK Matrix® Assessment 2025, reflecting IntouchCX’s rise in a more competitive and expanded landscape. This distinction highlights the company’s maturity in AI-enabled innovation and enterprise scale delivery, marking its evolution beyond traditional service models and affirming its position as a trusted advisor and technology-enabled CX partner shaping the next phase of intelligent customer experience.

IntouchCX announced the launch of its new podcast channel, kicking off with their first show: Trust Issues. The series brings fresh, expert-led conversations exploring trust and safety, digital content moderation, AI, and customer experience (CX), critical topics shaping today’s digital world.

IntouchCX announced today that it has been named a Gold winner at the 2025 Globee® Innovation Awards for Vision Prism in the category AI-Driven Automation Innovation. This achievement highlights IntouchCX's market leadership, its commitment to redefining customer experience, and its ability to set new standards in AI-powered analytics and automation.